Assistance services

Additionnal services offered with specific coverages

Autonomy assistance

In the event of temporary or permanent loss of autonomy, this service offers assistance from a nurse who will coordinate a wide range of non-medical home services to make life easier for the insured or their caregivers.

Domestic assistance¹

Services offered to insureds and their caregivers.
Ex.: Light housekeeping, meal preparation, laundry, pet care, grocery shopping and other errands, supervision of a person living alone.

Assistance with daily living¹

Services offered to insureds with loss of autonomy.
Ex: Hygiene and comfort care, assistance with morning and evening routines and mobility at home, supervision of people who need it, transportation for medical appointments and companion services for various outings.

Psychological assistance

This service puts insureds in touchwith a psychologist, either in person or by phone, when they need help with a variety of problems:

• Emotional issues: Stress, grief, decision making, etc.
• Marital issues: Relationship dynamics, sex life, separation, etc.
• Family issues: Parenting, caring for aging relatives, etc.
• Job-related issues: Career path, job satisfaction, burnout, etc.
• Physical issues: Chronic illness, depression, anxiety, fatigue, sleep disorders, etc.
• Addictions: Drugs, alcohol, gambling, etc.

Maximum of three one-hour consultations per year.

Second medical opinion

The insured can benefit from a second expert opinion on his condition through an analysis of their medical records and history by renowned medical experts. They also get access to eminent specialists in the required field of expertise, selected from a global database.

• Consultation service that collects medical files on behalf of the client, free of charge.
• Opinions from world-renowned medical specialists, confirming the client’s diagnosis and determining the best treatment plan.

Access to the service is unlimited for the insured, their spouse, and their dependent children². Their parents, siblings or their spouse’s parents or siblings can use this service once every three years.

Provided by Best Doctors®.

Travel assistance

For travellers facing medical emergencies or other problems, when abroad or outside of their province.

Pre-departure

• Free, unlimited access to our help line, which provides reliable information and advice before a trip.
• Qualified nurses to answer any health-related questions.
• Qualified assistance coordinators to answer general questions.

During the trip

Travellers dealing with emergencies can call for help.

• Medical assistance: Referrals to healthcare institutions, coordination of emergency healthcare transportation, follow-up on medical files, etc.
• Non-medical assistance: Help with lost or stolen documents, etc.

Home assistance

The insured is put in contact with qualified professionals, whether to carry out necessary work, to provide advice on maintenance or renovation of their property, or to solve a problem that requires immediate intervention.

Referral services¹

For "non-emergency" work of all kinds (interior/exterior). Puts client in touch with a professional who can carry out any required work.

Advisory services

Advice on renovations, maintenance work and purchases. Puts client in touch with a professional who can give advice on home maintenance, repairs and renovations.

Emergency services¹

In the event of major leaks or damage. 24/7 help line for clients who need professional help with problems requiring immediate intervention.

• Client Sheet – Disability Healthcare - 19197E01
• Client Sheet – Critical Illness – 19197E02
• Client Sheet – Autonomy – 19197E03
• Advisor Sheet – Assistance Services (only available on Webi)
• Best Doctor - Postcard - 6x4

¹ This service only provides referrals. The insured is responsible for the cost of any subsequent services received.

² Icludes common-law partners. Dependent children up to age 21 or up to 25 if enrolled in school full-time.