Additionnal services offered with specific coverages
Autonomy assistance
In the event of temporary or permanent loss of autonomy, this service offers free assistance from a nurse who will coordinate a wide range of non-medical home services to make life easier for the insured or their caregivers. Autonomy assistance is offered in two parts.
Domestic assistance1
Service offered to the insured or their caregivers.
Ex: Light housekeeping, meal preparation, laundry, pet care, grocery shopping and other errands, supervision of a person living alone.
Assistance with daily living1
Service offered to insureds with loss of autonomy.
Ex: Hygiene and comfort care, assistance with morning and evening routines and mobility at home, supervision of people who need it, transportation for medical appointments and companion services for various outings.
Psychological assistance
Psychological assistance service puts the insured in touch with a psychologist, either in person or by phone, when they need help with a variety of life issues:
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Emotional issues: Stress, grief, decision making, etc.
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Marital issues: Relationship dynamics, sex life, separation, etc.
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Family issues: Parenting, caring for aging relatives, etc.
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Job-related issues: Career path, job satisfaction, burnout, etc.
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Physical issues: Chronic illness, depression, anxiety, fatigue, sleep disorders, etc.
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Addictions: Drugs, alcohol, gambling, etc.
Up to 3 free consultations per year, 1 hour per meeting.
Second medical opinion
In the event of an illness, the insured can benefit from a second expert opinion on their diagnosis through an analysis of their medical records and history by renowned Teladoc Medical Experts. They also get access to eminent specialists in the required field of expertise.
With the second medical opinion, the insured will get:
- Confidential consultation service that collects medical files on behalf of the insured. It’s easy to use and free of charge.
- Opinions from world-renowned medical specialists, confirming the diagnosis and determining the best treatment plan.
- Unlimited access for the adult insured2, their immediate family (spouse or common-law partners and dependent children3) and their extended family (parents, parents-in-law, siblings and sibling-in-law) at all times.
Travel assistance
Available 24/7, this service is ideal if the insured is facing medical or non-medical emergencies, when abroad or outside of their province.
Pre-departure
Get free and unlimited access to our help line, which provides reliable information and advice before a trip. Nurses will answer health-related questions and qualified assistance coordinators will answer general questions.
During the trip
If the insured dealing with emergencies, they can call to receive all assistance needed.
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Medical assistance: Referrals to healthcare institutions, coordination of emergency healthcare transportation, follow-up on medical files, etc.
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Non-medical assistance: Help with lost or stolen official documents, emergency round-trip travel, help with language barriers, etc.
Home assistance
The insured is put in contact with qualified professionals, whether to plan work, receive advice or obtain professional help quickly. Three options are available.
Referral services1
For "non-emergency" work of all kinds (interior/exterior).
Advisory services
Get advice on renovations, maintenance work or purchases.
Emergency services1
Service available 24/7, in the event of major leaks or damage.
1 Referral service only. The insured will be responsible for any costs incurred.
2 Child insured: Access to the service is unlimited for the insured, their immediate family (father, mother and siblings) and their grandparent if they are the policyowner of the child’s policy.
3 A child is considered dependent up to age 21 or up to age 25 if enrolled in school full-time.
