Desjardins is gradually rolling out its cookie management policy to meet its legal obligations. Users browsing Desjardins websites could see the same message displayed on several organization websites and applications.
When you're filling out an e-application and the client chooses to pay by credit card, they will be directed to a page on the Desjardins website. As of May 15, 2023, a message will be displayed on this page.
Cookies
optimize and
adapt the browsing based on the preferences chosen by the person. They help make their user experience on our sites as pleasant as possible by:
- Facilitating the use of tools and forms
- Showing content tailored to their situation
- Offering them a more relevant and easy-to-search site
- Showing ads related to their interests
What's a cookie?
Cookies are small files placed on your computer or mobile device when you access our sites. They allow us to remember your preferences and give us information on how you interact with a site.
If you authorize cookies, they get stored on your device and we can access them on your next visit. These cookies allow you to access all our site features and to browse in an optimal and secure manner.
What's changing for you?
When you're filling out an e-application and the client chooses to pay by credit card, they will be directed to a page on the secure Desjardins website, where they can enter their credit card information.
However, before they can access this page, a message will display allowing the person to personalize their cookie choices:
Once they've chosen their cookies, they will be able to continue with the transaction by entering their payment code.
Reassure your clients!
Most sites use cookies, and it is not dangerous to share your information on trustworthy sites, including the Desjardins website.
Let them know that their credit card information will never be shared or used for any purpose other than paying for the insurance that you've just proposed to them.
They have full control over the information they share with us, and they can modify their cookie preferences at any time.
Can clients refuse cookies?
Yes, absolutely! They can refuse by clicking
Reject all. They'll still be able to continue with the transaction. However, their browsing experience on Desjardins websites and apps won't be optimized.
What kind of information do we collect with cookies?
Cookies collect a range of information that may be linked to someone's use of our sites, their preferences, or their device.
This information generally cannot identify someone directly, but it may include personal information if they provide such information while interacting with our sites. All personal information collected is governed by our
Privacy Policy.
For example, cookies may help collect information on:
- Date and time of visits
- The pages visited
- The ads the user may have clicked on
- Browser type or operating system used
- How the user accesses or interacts with the site
Questions?
Call our Client Relations Centre: 1-866-668-SPOC (7762), options 3-1
Call our Client Relations Centre: 1-800-278-0669
Call our Client Relations Centre: 1-888-558-5525
