Starting May 7, the process for changing an address, phone number or email address for most*
personal members and clients using AccèsD (web version and mobile app) will be much easier.
When a member updates their contact information on AccèsD, it’s automatically sent to our administrative systems, with no extra steps needed to notify each Desjardins entity or sector of the change.
Important
- If you make an address change in
Client Portfolio or by calling our Client Relations Centre, it will only be done for the insurance and investment contracts mentioned in your request.
- The information is only sent automatically to our administrative systems when
the member updates it directly on AccèsD.
Advantages for clients
|
A single place to change
contact information (address, phone or email) |
|
|
A secure, consistent and automated update across several sectors |
|
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Greater simplicity that lines up with our goal of making things easier a
cultural reflex at Desjardins |
*Exclusions | The simplified process doesn’t apply to:
- Clients with an address outside Canada
- Business members and clients
- The following sectors and products:
- Group insurance
- Group savings
- Desjardins Budget Insurance
- Popular Insurance
- Laurentian Life of Canada
Questions?
Call our Client Relations Centre at 1-888-558-5525
