Business relationship requirements | Updating socio-demographic information

Desjardins Insurance January 16, 2026

Update to the news item published on November 25, 2025

On January 28, we'll send a reminder to clients with non-registered annuity contract who haven’t reply to our first letter.

Here's an example of the letter to help you guide your clients through the process:

Just like you, Desjardins Insurance must meet the requirements of the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. To comply with these regulations, we must:

  • Verify the identity of new policyowners
  • Keep their information up to date

Our procedure for updating socio-demographic information

In the coming weeks, some of your clients will receive a request by mail to fill out the required form:

Policyowner is an individual Personal Information Update
Policyowner is a business Identity Verification Supplementary Form
Since this process requires a little more attention, your support is key.

For insurance policies, you will receive an email notification that the letter is available in Client Documents.

For investments contracts, you will receive a copy of the letter by mail. Here are some examples:

So, you can help your client with the process.


 

In addition to ensuring that regulatory requirements are met, the process allows us to:

  • Get to know clients better
  • Maintain the close relationship you have with each client

It could also be a business opportunity.

Thank you for your cooperation. We really appreciate your support!

Questions?

Call our Client Relations Centre:

  • Insurance: 1-888-558-5525
  • Investments: 1-877-647-5435